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URSB Reviews Quality Management Documents to Strengthen Efficiency and Standardization

The Division of Quality Assurance conducted a four-day retreat to review and update key Standard Operating Procedure (SOP) documents aimed at improving efficiency, harmonising workflows, and strengthening quality management across the institution. The retreat, held from 16th to 19th June 2026 at Protea Hotel Entebbe, was graced by 11 participants from relevant divisions to review…

Driving a Culture of Quality: Registrar General Applauds URSB’s ISO Milestone

The Uganda Registration Services Bureau (URSB) has reached a major institutional milestone with the attainment of the ISO 9001:2015 Quality Management System certification, reinforcing its commitment to efficient, transparent, and client-focused service delivery. Speaking during the celebration of the achievement, the Registrar General Ms Mercy K. Kainobwisho, described the certification as a significant step in…