LEADING CHANGE: Registrar General’s Vision for A Future-Ready URSB

What does it take to transform a traditional public institution into a digitally enabled, customer-centred and future-ready organisation?

That question takes the lead in the latest episode of the League of Extraordinary Leaders, featuring Ms. Mercy K. Kainobwisho, Registrar General and Official Receiver of the Uganda Registration Services Bureau (URSB).

In the engaging conversation, Ms. Kainobwisho reflects on URSB’s remarkable transformation journey, highlighting the deliberate leadership, innovation and strategic reforms that have positioned the Bureau as one of Uganda’s leading public service institutions.

The Registrar General shares how embracing digital technologies, strengthening governance, and cultivating a culture of excellence have enabled URSB to deliver faster, more accessible and customer-focused services.

Find the full Interview HERE